YOUR THE PRIMROSE GUEST GUIDE
Hi, I’m Marsh! π»
Your friendly tropical concierge. Choose a guest question below and I’ll help you plan The Primrose, Windsor Hills and Orlando.
Over 56 carefully researched answers Β· Updated November 2026
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GUIDE 01
The Home
What is The Primrose?
π» A professionally designed, family-owned 3-bedroom, 3-bathroom vacation home inside Windsor Hills Resort in Kissimmee, Florida, near Walt Disney World.
How many guests can stay?
π» The Primrose currently describes space for up to 10 guests. Always confirm the maximum registered occupancy and sleeping configuration on the Airbnb listing before booking.
Who designed The Primrose?
π» Carly, a professional designer and mother of two, created the resort-chic home around her family’s love of Florida getaways.
Does the home have a private pool?
π» Yes, The Primrose has a screened private splash pool and patio for its registered guests.
Can I heat the private pool?
π» Pool heating may be offered as an optional paid add-on. Confirm the current price, notice required and availability directly with your host or Airbnb booking details.
What themed bedrooms are available?
π» The home includes a playful Mario-inspired kids’ room and a Dalmatians-inspired bedroom, alongside a comfortable main bedroom. Explore the photographs on the website and Airbnb.
Does the kids’ room have an arcade?
π» Yes. The Mario-inspired room features a built-in arcade nook and screen for downtime between park days.
Is there a kitchen?
π» Yes, there’s a fully equipped family kitchen. Ask the hosts about a specific appliance or baby item rather than assuming it is currently stocked.
Can I work remotely from the home?
π» A bedroom includes a workspace. Confirm your internet and workspace needs with the hosts before making arrangements.
GUIDE 02
Arrival & Rules
Where is the resort entrance?
π» Use the main Windsor Hills gate at 2600 N Old Lake Wilson Road, Kissimmee, FL 34747 for GPS and rideshares. The Livingston entrance is for service and staff.
Check source / details βIs Windsor Hills a gated community?
π» Yes. It has a staffed gatehouse 24 hours a day. Your host must arrange guest registration before arrival.
Check source / details βWhat do we need at the gate?
π» Have your rental address, booking confirmation, driver’s licence and the entry details provided by your host. Follow any current gatehouse instructions.
Check source / details βWhat time is check-in?
π» Your exact check-in and checkout times come from The Primrose’s current Airbnb reservation instructions, not the general resort rules.
Can we use the resort before the home’s check-in time?
π» The resort FAQ says registered guests may be able to check in at the resort and use shared amenities before their rental is ready. The resort does not provide luggage storage; check details with the host and gatehouse.
Check source / details βIs parking free?
π» Windsor Hills lists free resort parking. The number of vehicles and designated spaces depend on the individual home, so contact your host about your group.
Check source / details βCan we bring an RV or trailer?
π» Oversized vehicles require special approval and must use designated parking. Ask The Primrose hosts before arriving with one.
Check source / details βCan we invite day visitors?
π» Visitors are subject to the resort’s registration and access rules, and some amenities require registered-guest supervision. Obtain host approval first.
Check source / details βWhat are the resort quiet hours?
π» Published community rules commonly specify quiet hours around 11 p.m. to 7 a.m. Rules may change, so follow the current guest manual and posted instructions.
Check source / details βWhere should I put the rubbish?
π» Windsor Hills properties use designated trash procedures and containers. Follow the instructions for The Primrose rather than guessing which bin or pickup schedule applies.
Check source / details βCan I receive packages and deliveries?
π» Arrange deliveries directly to the rental during your booked stay. The resort Welcome Center does not generally accept parcels for guests.
Check source / details βGUIDE 03
Pools & Waterpark
Is the resort waterpark included?
π» Yes. Windsor Hills lists its AquaVenture waterpark and shared recreation amenities as included for registered guests, with wristband access.
Check source / details βWhere do we get wristbands?
π» Visit the clubhouse Welcome Center. Registered guests can collect complimentary wristbands for the lagoon pool and waterpark.
Check source / details βIs the resort pool heated?
π» Yes. Windsor Hills advertises a heated zero-entry lagoon pool, including in cooler months.
Check source / details βIs the waterpark heated?
π» The published Windsor Hills guidance says the waterpark splash areas are not heated. The main lagoon-style resort pool is heated.
Check source / details βWhat time does the resort pool open?
π» Typical published hours are 8 a.m. to 10 p.m., subject to weather and operational changes. Check the clubhouse for the current schedule.
Check source / details βWhat time does the waterpark open?
π» Hours can vary by season and operation. Confirm today’s times at the Windsor Hills clubhouse rather than relying on an old online schedule.
Check source / details βAre there slides for younger children?
π» Sir Windsor’s AquaVenture includes larger racing slides, smaller slides and a giant splash pad. Check posted height restrictions and supervise children.
Check source / details βIs there a hot tub?
π» The shared Windsor Hills lagoon pool area includes a hot tub. Follow the resort’s posted age and health rules.
Check source / details βDo I need to bring towels?
π» Shared resort facilities may not provide towels. Bring the towels and swim essentials permitted by your rental and follow the clubhouse instructions.
Check source / details βGUIDE 04
Resort Activities
What can children do without leaving the resort?
π» Windsor Hills has playgrounds, sports courts, a putting green, a games room, resort pool, waterpark and family activities. Schedules may change.
Check source / details βDoes Windsor Hills have a movie theatre?
π» Yes. There is a clubhouse movie theatre; check the current film schedule at the clubhouse.
Check source / details βIs there a fitness centre?
π» Yes. The fitness centre is listed among the complimentary resort amenities for registered guests; follow posted entry and age rules.
Check source / details βAre there tennis or basketball courts?
π» Yes. Windsor Hills lists sports courts and other recreation areas. Bring suitable equipment or ask the clubhouse about what is available.
Check source / details βIs there somewhere to buy food on-site?
π» The Marketplace & Grill at the clubhouse offers snacks, light meals, drinks and some essentials. Hours and menu can change.
Check source / details βDoes Windsor Hills offer a Disney shuttle?
π» No. Windsor Hills does not provide a complimentary Disney theme-park shuttle. Plan on a car or rideshare.
Check source / details βHow far is the clubhouse from The Primrose?
π» The Primrose is promoted as just steps from the Windsor Hills clubhouse and resort recreation areaβa major convenience for families.
What if it rains on our resort day?
π» Try the clubhouse cinema, games room or an in-home movie or arcade session. Check the clubhouse for that day’s activities.
Check source / details βGUIDE 05
Disney & Orlando
How close is Disney World?
π» The Primrose is in Windsor Hills Resort, one of the nearby vacation-rental communities serving Walt Disney World. Traffic and park destination affect drive times.
Check source / details βWhich Walt Disney World parks are there?
π» The four theme parks are Magic Kingdom, EPCOT, Disney’s Hollywood Studios and Disney’s Animal Kingdom. Tickets, operating hours and entertainment schedules vary.
Check source / details βDo we need a Disney park reservation?
π» Disney says date-based tickets normally do not require a park reservation. Some other ticket types and Annual Passes may need one. Check your admission type.
Check source / details βHow do I book Disney dining?
π» Most Disney dining reservations open up to 60 days ahead. For off-site guests like those at Windsor Hills, confirm each eligible dining date in My Disney Experience.
Check source / details βWhat is Lightning Lane?
π» Lightning Lane is Disney’s paid queue-access option, with Multi Pass, Single Pass and other offerings that vary by park and date. Check My Disney Experience for real availability and price.
Check source / details βCan off-site guests buy Lightning Lane in advance?
π» Disney currently describes an advance window for guests not staying at a Disney Resort hotel. Check your eligibility and exact purchase window in the official app.
Check source / details βWhat is My Disney Experience?
π» It’s Disney’s official trip-planning app for tickets, park hours, wait times, mobile food orders and dining reservations.
Check source / details βCan we use mobile ordering at Disney World?
π» Many park dining locations support mobile food ordering through the My Disney Experience app, subject to availability.
Check source / details βIs the Orlando weather good for swimming year-round?
π» Central Florida has hot, humid summers and generally mild winters. Swimming comfort depends on daily weather and pool-heating arrangements; check the forecast.
Check source / details βWhen is hurricane season in Florida?
π» The Atlantic hurricane season is June 1 through November 30. Monitor official forecasts and review travel insurance and booking policies.
Check source / details βDo we need a car?
π» Many families choose a rental car for supermarkets and multiple park days. Rideshare is another option; Windsor Hills does not provide a Disney shuttle.
Check source / details βGUIDE 06
Booking & Contact
Where can I see available dates?
π» Use The Primrose’s official Airbnb listing for live availability, pricing and reservation terms. Marsh doesn’t have a live booking calendar.
Check source / details βCan Marsh book the home for me?
π» Not directly. Marsh can answer general questions, but bookings and payments must be completed through the official Airbnb listing.
Check source / details βIs the home an Airbnb Superhost property?
π» The Primrose has earned Airbnb Superhost recognition. Check the listing for the current badge and recent guest ratings.
Check source / details βWhat is the cancellation policy?
π» Your cancellation terms, fees, deposit and refund rules are those shown on Airbnb for the selected dates. Marsh won’t guess them.
Check source / details βAre pets or parties allowed?
π» These depend on the listing rules and resort requirements. Please check Airbnb and ask your host before planning for pets or gatherings.
Check source / details βCan I request early check-in or late checkout?
π» You can ask the hosts, but availability and any charges are subject to confirmation. Don’t assume an early arrival is approved.
How do I contact the hosts?
π» Email theprimrosewh@gmail.com with your questions. For an existing Airbnb reservation, Airbnb messaging is also a good way to keep your trip details together.
Check source / details βDoes Marsh collect payment information?
π» No. Do not send credit-card details, passports, door codes or other sensitive information through a website chat. Use Airbnb and your host’s secure instructions.
Still have a question?
Marsh is a guided FAQ assistant, not a live AI conversation yet. He doesn’t see your reservation, provide real-time theme-park information or replace the resort and hosts. For a personal answer, contact us directly.
Marsh uses The Primrose’s publicly described amenities and researched destination guides. This is an informational guide, not an official Windsor Hills or Disney service. Home rules and current schedules take precedence. Β© The Primrose.